Terms & Conditions

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Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services. If you use our services you shall be contracting with RLifespan and you signify your acceptance to the Terms of Us.

  • DrReddyLab.com is property of Rlifespan diagnostics pvt. ltd. All test(s) will run under supervision of Rlifespan diagnostics.
    • If the result(s) of the test (s) are alarming or unexpected or do not correlate clinically or clerical mistake,the patient / referring doctor may please contact the laboratory immediately for possible recheck or remedial advice or revised report.

    • Free repeat sample requests will be accepted on request of the referring doctor upto 7 days post reporting


    These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Rlifespan Diagnostics Pvt Ltd  policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other RLifespan policies and note the changes made on the Platform. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Rlifespan  policies. As long as you comply with these Terms of Use, Rlifespan grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and RLifespan  policies (including but not limited to Cancellation & Refund Policy, Privacy Policy and Notice and Take Down Policy) as may be posted on the Platform from time to time.


You agree to indemnify, defend and hold harmless Rlifespan Diagnostics and its suppliers and their respective affiliates, employees, officers, directors, agents, servants and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys´ fees and expenses) related to (A) your violation of these terms and conditions and (B) your posting of material to this Site. The test/packages are displayed as  per the availability.

  • in case certain tests are not listed in the test list, laboratory does not carry those tests.
  • In case of non-availability of ordered tests  or packages at the mapped laboratory, the request would not be executed.

Modify / Cancel the Online Request

  • The online request once placed cannot be modified or cancelled through the website.
  • You can get updated on the status of the order by calling the laboratory directly.
  • In case the test which is paid through credit card is cancelled due to non-availability of the requested test at the laboratory, the amount will be returned by reversing the transaction by Rlifespan.
  • Home phelobotomy visits, once confirmed to you cannot be cancelled without incurring charge
  • For cancellation the booking, kindly inform atleast six hours before the cancellation time
  • Your blood sample can be reject by laboratory before testing due to following reasons. 1. haemolyse, 2. lypamic,3. quantity not sufficient, 4. any mishappening
  • As a general rule, once test/package request placed on the Platform are treated as confirmed.
  • However, upon your successful completion of booking , You authorize RLifespan representative to contact me. I understand that this will override the DND status on my mobile number.* we may call you on the telephone or mobile number provided to confirm the details of the request, the price to be paid and the estimated report delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention
  • In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the test request, due to availability or unavailability or change in price of the requested test. Please note change or confirmation of the request shall be treated as final.
  • You agree to pay us for the total amount for the test or package request placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions .  Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:

  •     You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:
    • belongs to another person and which you do not have any right to
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another’s     privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986
    • is misleading or misrepresentative in any way
    • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual
    • harasses or advocates harassment of another person
    • involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”
    • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous
      impersonate another person
    • You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform
  • You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes the rights of and/or others.


These terms and conditions are effective unless and until modified as noted above, or terminated, at any time, by Rlifespan Diagnostics. If, in the sole discretion of Rlifespan Diagnostics, you fail to comply with these terms and conditions, Rlifespan Diagnostics may terminate these terms and conditions without notice and stop you access to the Site.


  • The specimens received are presumed to be of the patient's named on the samples.
  • All test results are dependent on the quality of the sample received by the laboratory.
  • The findings and observations in the report pertain to the specimen submitted.
  • All investigations have their limitations which are imposed by the limits of sensitivity and specificity of the individual assay procedures and the condition of the sample received by the laboratory.
  • If the result(s) of the test(s) are alarming or unexpected or do not correlate clinically, the patient/ referring doctor may please contact the laboratory immediately for possible recheck or remedial advice.
  • The specimens received are discarded after conducting the required tests unless otherwise prior informed.
  • Sample repeat requests will be accepted on request of the referring doctor upto 7 days post reporting.
  • In the event of unforeseen circumstances or technical reasons, performance and / or reporting date and time of tests may be changed.
  • The courts (Forums) at New Delhi shall have exclusive jurisdiction in all disputes/claims concerning the test(s) and/or result(s) of the test(s).
  • Laboratory investigations only help in arriving at a diagnosis and should be correlated with the clinical presentation and other relevant investigations.
  • All reports have to be correlated clinically.
  • Results of tests may vary from laboratory to laboratory and also in some parameters from time to time for the same patient.
  • Neither R LIFESPAN, nor its employees/repesentatives assume any liability, responsibility for any loss or damage that may be incurred by any person as a result of presuming the meaning or contents of the report.


  • Values out of reference range requires reconfirmation before starting any medical treatment.
  • Retesting is needed if you suspect an quality shortcomings.

Terms of Use

  • User authorize DrReddylab.com , initiated by Rifespan Diagnostics Pvt Ltd.(RDPL) to use my personal information to provide me with the services and products of my request , to assist me about my questions about those services , bling and payment methods, to process or collect payments made in connection with the services to me .
  • User trust DrReddylab.com , initiated by Ritespan Diagnostics PILtd . ( RDPL ) will protect my Information . Records will be kept confidential . Only the research start has the right to look at my blood test results .
  • The courts - forums ) at New Delhi shall . have exclusive jurisdictioninaldisputes / claims concerning the test ( s ) and / or result ( s ) of the test ( s ) .
  • Understand that prick may hurt / small riskof bruising and fainting , andarare risk of infection . Neither RLIFESPAN , nor its employees / representatives assume any liability , responsibility for any loss or damage that may be incurred by anypersonas a result of presuming the meaning or contents of the report .
  • User agreed that I am giving my blood sample in 8 - 10 hours fastingas required so the test results are dependent on the quality of the sample receiving the laboratory . ill not ask Phlebo to visit again for single urine sample collection once the collection is done in one go .
  • User knew that free sample repeat requests (for the same test) will be accepte don requeetof there ferring doctor upto 7 days post reporting. Laboratory has the right to send my sample to another lebcueto short in quality or breakdown in laboratory.
  • User agreed my blood sample can be rejected by laboratory before testingcue to sample haemolys / lypamic / quantityno1sufficient. In thscase, lauthorize labcratory to redraw my blood sample.
  • User understand that if result(s) of the test(s) are alarming or unexpected or do not correlate clinically or if found any clerical mistake on the report(s). User have the right to ask for revised report (s). User have to contact the laboratory fcr possible recheck or remedial advice. 001145721618 / +919953748579 or info@drreddylab.com / mypathlab @gmail.com within 24 hours.
  • User corfirm to laboratory that ill not make any complaint on social media or any legal department against DrRaddylab. com, initiated by Rlifespan Diagnostics PvtLtd. ( RDPL) regarding dagnostic reports pefore writing a mail to laboratory on email id: info@drredylab.com / mypathlab@ gmail.com unless i get satisfactory revert. If i do so, laboratory has the right to take legal action against me.
  • User knew that if the values out of reference range require reconfirmation before starting any medical treatment . Also i'll not ask for reports for 24 hours of my sample collection . If require hard copy of reports ill agreed to pay the courier charges .
  • User understand trat reports may be halted due to breakdown in laboratory or doctors are not availablo / Strike in lab / change in govt. policy / any natural disaster. Also User know specimens received are discarded after cordustirg the recuired tests urless otherwise previously informed.
  • DrReddylab.com. initiated by Rlifespan Diagnostics gives facility for their patients to visualize the live diagnostics by paying the fee of the laboratory, alsol authorize DrReddylab.com representative to contact me.


User hereby authorize DrReddylab.com, initiated by Rlifespan Diagnostics Pvt Ltd. (RDPL) to utilize the above information to process the specimen for the indicated patient for the ordered/booked investigaton. User have read all the above, asked questions and receved satisfactory answers about what I did not understand. User hereby consent to the drawing of my blood sample for the study.